To access the Inactive Records Settings, you will need to navigate to Settings and Support> ClickDimensions Settings , then click on the Inactive Record Settings option.
This will open the following page where the settings can be adjusted:
Inactive Records Settings
Allow sending emails to inactive records
This is set to No by default. If set to No, then inactive contacts will be excluded from email sends and generate an Excluded Recipient record with a Reason of "Inactive Record". If set to Yes, then inactive contacts will receive emails.
Allow adding inactive records to Campaign Automations
In this version, we have introduced a new setting to Allow adding inactive records to Campaign Automations. This is set to No by default. To allow adding inactive participants to Campaign Automation, select Yes for this option.
For more details please our documentation on Adding Inactive Participants to a Campaign Automation
Inactive Contacts Settings
In this section, you can choose what should happen when an inactive contact interacts with any marketing asset (e.g. opens or clicks on an email, visits a tracked webpage, or submits a form, survey or subscription)
| Reactivate an inactive contact | Outcome |
| No | No change |
| Yes | Reactivates the inactive contact |
| Feature Added: v2023.07 |
| Feature Updated: v2024.05 |