Does Click Store Any of My Data?
Click does not directly access or copy your database. Your data is maintained safely and securely in your database. However, limited amounts of data will be submitted through our web services. The specific data elements submitted and then processed by Click depends on which tools you use and what fields you choose to include in your emails, surveys, forms and profile management page.
Is the communication between Click and my environment secure?
Yes. If you register your environment using an address that starts with HTTPS, then our connection to your environment will always be securely encrypted using the SSL certificate you've installed on your environment's website. Note that self-signed SSL certificates are not supported.
How does Click connect to my environment?
Click communicates with your environment using only Microsoft-documented methods to connect to web services. Click does not communicate or connect to SQL Server, Active Directory, or any other server or network applications. All of our functionality is delivered through Microsoft's SDK (Software Development Kit) methods.
Who has access to Click's servers?
Click's applications are entirely hosted in Microsoft's Windows Azure system in Microsoft data centers. As such, physical access to the servers and network resources that host Click's applications are restricted to Microsoft personnel. Click personnel do not have physical access to these resources. Remote access to the production environment is restricted to the Click CTO. The Click application production environment is a separate network from Click's internal operations network. Therefore, Click employees, such as developers and technical support individuals, do not have access to the Click production application.
Where are the Microsoft Azure data centers located?
| Subprocessor | Geographic Location |
| Microsoft Azure |
US: North-Central |
Can I retain control of the password that Click uses to connect to my environment?
Absolutely. When you register with Click, the connection information is securely transmitted in encrypted format. At any time after installing Click, you can change the password our system uses from within your environment by clicking on Settings > ClickDimensions Settings > Service Credentials. (Note that you must update it here prior to actually changing the password for the user.) See here for more.
What are the IP addresses of Click's service in Azure?
Some companies wish to restrict access to their environment to only specific IP addresses. See this article for the IP addresses currently being used by the Click application.