SMS with Click's CRM allows you to send marketing text messages to your Contacts and/or Accounts via integration with your MessageMedia account. You'll need your MessageMedia account information to configure the SMS settings and begin sending text messages. All charges for SMS messages are paid by you directly to MessageMedia. This article will cover the setup for your MessageMedia SMS connector.
Navigate to Connectors
Go to Settings & Support > ClickDimensions Settings > SMS Connectors.
Choose Add New.
Then choose MessageMedia.
This will open the window where you are going to be establishing which fields you want to use as the mobile number fields in your Contact and Account records and entering the necessary account information in order to send Text Messages.
The Connector Name field allows you to enter a name to help identify this connector. The Notification Email field lets you enter an email address to be notified when the connector encounters issues. The Default campaign automation connector lets you designate this connector as the one that will be used for SMS activities in your Campaign Automations.
Mobile Number Fields
In the Mobile Number Fields section, you will specify which fields in your Contact and Account records contain the phone number you want to send the text messages to. As you can see in the example below, we have selected the standard Mobile Phone field for Contacts and Other Phone field for Accounts. These are fields that are already in your records. Also, it is important to remove any dashes and parentheses from the selected phone field to ensure that the number is in the correct format to prevent issues when sending.
Country Code
For the Country Code field, select your country code from the drop down menu. You must have a country code in order to send Text Messages.
When your Country Code field is set to World-Wide, then a plus sign (+) and the appropriate country code will need to be included directly within the recipient's phone field in order to send properly. In the event that a phone number in your field does not have a country code at the beginning of the number, we will not append the selected code here to that number. If the phone number in your field does not follow the "+country code-area code-number" format, then the message will fail to deliver.
When your Country Code is set to a specific country, then it will be appended to any number that does not begin with that country code. For example, this phone number in the Mobile Phone field does not contain a country code. This means the specified Country Code (in this example, United States is +1) will appended to the number when the text message is sent. So, the resulting phone number will be +11112223333.
In another example, the phone number entered in the Mobile Phone field already contains a Country Code - United Kingdom (+44). Even though the Text Message settings specify that the country code is for the United States (+1), we will not append the United States code to this phone number, because it already contains a Country Code (this is contingent upon the + in the field). The text message will be sent to +445556667777.
Click Save under the Country Code field to save any changes in the Mobile Number Fields section.
MessageMedia Account Information
NOTE: Your company must have a paid MessageMedia Account in order to use Click's SMS feature. MessageMedia is the service that will be sending your text messages. Trial accounts will not allow the API calls that our connector makes.
If you need additional resources to help you create your MessageMedia account, you can also go to MessageMedia's help page. Once you have established your login credentials, the Api Username and the Api Password can be found in MessageMedia under Configuration > API Settings.
Numbers
After entering your account information and saving, a Numbers section will appear:
The Code Type selection lets you choose whether this connector will use a Long Number or Short Code from your MessageMedia account. MessageMedia will give you a long number that will be used to send text messages. The Short Code is an optional additional cost that can send messages at a higher rate per secord versus the Long Code.
After selecting a Code Type, the section will update and you can select one of your existing Long Numbers or Short Codes for the connector to use.
If you use a Long Number, then you also have the option to Enable Sender ID which allows you to send from a personalized alphanumeric Sender ID instead of from your MessageMedia phone number. The Sender ID has the following restrictions:
- Maximum of 11 characters
- Can use Letters A-Z, a-z
- Can use Numbers 0-9
- Can use spaces
- Can use Special characters +, -, _ and &
NOTE: All SMS connectors offered by Click's CRM are environment-exclusive, which means the long number incorporated with the connector settings will need to be unique for that particular environment; if you have multiple environments each with an SMS connector, each will require a different long number.
Click Save at the bottom of the window to save any changes made in that section. Once everything is entered correctly, you are now ready to send text messages. Learn how to Send Bulk Text Messages or Send Individual Text Messages.
| Feature Added: 2023.07 |
| Feature Updated: 2023.07 |
| Click Version Needed: 2023.07 |