Click's Error Log is a valuable tool that allows users to check for errors encountered while using various Click features.
Goals
- Learn where to access Click's Error Log
- Learn which Click features are included in the Error Log
- Click CRM
Where to Find Click's Error Log
Navigate to Settings and Support > ClickDimensions Settings > Error Log:
Using Click's Error Log
The Error Log window contains three primary components: The search bar, results window, and feature selector sidebar.
Click the feature in the sidebar for which you would like to check for errors, then click the Search button in the search bar.
By default, up to 500 of the most recently occurring errors will be shown here. The Date Range fields allows you to specify that only errors occurring between two specific dates should be included in the search results.
Each error includes a Reference Number which you can send to support if you need help or you save to reference internally. You can either search the error messages here on the help site, or submit a Support Ticket to further investigate any issues.
Feature-Specific Errors
The following Click features can be monitored in the Error Log:
Emails
This section displays any issues with email messages going out. You can sort based on the Email ID (this is a uniquely generated ID for each email, available in the record's URL), Subject of the email, previously pulled Reference Number, or Date Range when the email sent.
Text Messages
You can search based on the Request ID (a uniquely generated ID for each Text Message) in addition to a previously pulled Reference Number or Date Range.
Forms
Filter based on the Form's particular name, Reference Number or a Date Range.
Surveys
Sort based on the Survey's name, Reference Number or a Date Range.
Subscription
Look up errors based on the Subscription Page's name, Reference Number or a Date Range.
GoToWebinar
Look up an error from the GoToWebinar event connectors based on the Connector name, Reference Number or Date Range.
Webex
Look up an error from the Webex event connectors based on the Connector name, Reference Number or Date Range.
Eventbrite
Look up an error from the Eventbrite event connectors based on the Connector name, Reference Number or Date Range.
Cvent
Look up an error from the Cvent event connectors based on the Connector name, Reference Number or Date Range.
Zoom
Look up an error from the Zoom event connectors based on the Connector name, Reference Number or Date Range.
Teams Meetings
Look up an error from the Teams Meetings event connectors based on the Connector name, Reference Number or Date Range.
Social Marketing
Look up an error from the Social Marketing connectors based on the Social Profile, Reference Number or Date Range.
RssToEmail
Look up an error with a Webex event connectors based on the Connector name, Reference Number or Date Range.
Connection
This will show any issues that ClickDimensions had connecting to your CRM. This can involve outages or interruptions between our service and your system.
Profile Management Sync
Displays any issues regarding Profile Management Sync jobs.
| Feature Added: 2023.07 |
| Feature Updated: 2023.07 |
| Click Version Need: Any |