Email replies from a Different Address

Email Replies from a Different Address

Sometimes an email is sent to one address and the recipient replies with a different address. For example, you send it to [e-mail] and she replies with [e-mail]. Of course, you want to reply to that new email address. Sales Engagement takes care of that for you. Here’s how it works.

If someone replies with a different email address, Click will automatically move the email address that is currently in the Email 1 field to the Email 2 field and put the new email address in the Email 1 field. Afterwards, any further emails will be sent to that new address in the Email 1 field.

If that Contact already has another email address in the Email 2 field, then we will check if the Email 3 field is available. If all email fields are full, then we will not make any updates.

Another scenario is that your user does not have the privilege to update the Contact record. In that case, we will also not make any updates to the Contact record.

In all cases, you will receive an email that informs you that we either made the update or that we tried to make the update. This email will contain a link to the Contact record so that you can easily access it and make any updates that you want.

Note: If someone forwards the email and that person replies, then we do not update the Contact record because they are likely to be a completely different person. It must be a situation where it is a shared mailbox for us to update the Contact.