In Social Listening, you can collect and view mentions from the following sources and at the following frequencies:
| Channel | Description | Frequency |
| X (Twitter) | Posts, reposts, and replies. | Real-time |
| News | News articles, blog posts, and online discussions matching your search term in the title or body text. | Every 4 hours |
| Instagram posts from public accounts matching your search term in the post caption. | Every 15 minutes | |
| YouTube | Videos matching your search term in the title, description, or video tags. | Every 4 hours |
Available Data
Once you've set up a Social Listening query in Click Social, the platform begins to gather mentions that align with your specified criteria. Below is a compilation of data points that Click Social is capable of retrieving:
- Body text of the mention
- Title of an article (News channel only)
- Social media network
- Website name and domain
- Name and handle of the author
- Author profile image
- Media attachment
- Date of publication
- Location (not available for Instagram mentions)
- Language
- Sentiment
- Engagements
- Reach (potential reach, based on the number of followers. Available for X (Twitter) only)